Samsung Members

Samsung Members is designed to help you solve problems you come across while using Samsung Galaxy device.

(Services offered the above vary by different country and region. A list of supported countries and products can be found at the bottom.)

■ Support

- FAQ: Experience fast trouble shooting, Galaxy specialized FAQ provides descriptions of how to resolve problems with direct links to related setting pages.

- Ask questions: User question will be answered within 24 hours during business hours (can be delayed by circumstances.)

- Error report: The more errors have been reported, the better Galaxy will be.

- Device diagnosis: Users can check the hardware status of their devices as well as optimize device performance by cleaning RAM, storage usage with one touch.

- A/S center: help to find a service center location and make reservation for needed customers.

■ Community

- Users can share their opinions or discuss various topics freely in this space.

■ Benefit

- Join membership program to experience various benefits for Galaxy users.

※ Note:

1. Device supported: Android 5.0 and above.

2. This application request network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply.

※ Access permission

The following access permissions are required for service delivery. For optional access permissions, the default feature of the service is enabled, although not allowed.

[Essential Access Permission]

- none

[Optional Access Permission]

- Telephone: Purpose of calling the service center and checking the device number

- Camera: Purpose of diagnosis of camera function

- Microphone: purpose of diagnosis of recording function

- Location: Purpose of diagnosis of location function

- Storage: Purpose of providing attaching error log and photo file when reporting error

Supported countries

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Korea, HONG KONG, SPAIN, PORTUGAL, RUSSIA, CANADA, MEXICO, BRAZIL, UNITED ARAB EMIRAT, Kuwait, Qatar, Bahrain, Oman, Yemen, Japan, TURKEY, MOROCCO, SOUTH AFRICA, NIGERIA, GHANA, Kenya, Tanzania, Uganda, Burundi, Democratic Republic of the Congo, UKRAINE, CHILE, COLOMBIA, PANAMA, COSTA RICA, NICARAGUA, Honduras, El Salvador, GUATEMALA, Belize, Bahamas, Cuba, JAMAICA, Haiti, Dominican Republic, Antigua and Barbuda, Commonwealth of Dominica, Saint Lucia, Saint Kitts and Nevis, Barbados, Saint Vincent and the Grenadines, Grenada, Trinidad and Tobago, PUERTO RICO, Bolivarian Republic of Venezuela, ECUADOR, TAIWAN, FRANCE, GREECE, CYPRUS, NETHERLANDS, BELGIUM, LUXEMBOURG, POLAND, LATVIA, LITHUANIA, Estonia, AUSTRIA, SWITZERLAND, Liechtenstein, SERBIA, CROATIA, SLOVENIA, MONTENEGro, MACEDONIA, Kosovo, ALBANIA, Bosnia and Herzegovina, HUNGARY, ROMANIA, BULGARIA, CZECHO, SLOVAK, ARMENIA, AZERBAIJAN, GEORGIA, Belarus, KAZAKHSTAN, SENEGAL, Republic of Cote d'Ivoire, Mauritania, Cameroon, Guinea, Mali, Burkina Faso, Gabon, Gambia, Republic of the Congo, Rwanda, Sudan, Ethiopia, PERU, Argentina, SAUDI ARABIA, EGYPT, JORDAN, LEBANON, Syria, IRAQ, Palestine, India

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Supported Products

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S8, S8+

S7 : SM-G930S/L/K/W8/X/F/FD, SM-G9300

S7 edge : SM-G935S/L/K/W8/X/F/FD, SM-G9350, SC-02H, SCV33

S6 : SM-G920S/L/K/W8/X/F/FD/FQ/I, SC-05G, SM-G9200, SM-G9208

S6 edge : SM-G925S/L/K/W8/X/F/FQ/I, SM-G9250, 404SC, SC-04G, SCV31

S6 edge+ : SM-G928S/L/K/N0/W8/X/F/C/G, SM-G9287

S5 : SM-G900S/L/K/W8/X/F/FD/FQ/I/H/M/MD, SM-G901F, SC-04F, SCL23

S5 LTE-A : SM-G906S/L/K

S4 : SHV-E300S/L/K

S4 LTE-A : SHV-E330S/L/K

Note7 : SM-N930S/L/K/W8/F/FD, SM-N9300, SCV34, SC-01J

Note5 : SM-N920S/L/K/W8/X/I/C/CD/G, SM-N9200, SM-N9208

Note4 : SM-N910S/L/K/W8/X/F/C/CQ/H/U, SM-N9100

Note4 S-LTE : SM-N916S/L/K

Note edge : SM-N915S/L/K/W8/X/F/FY/G/T, SM-N9150, SC-01G, SCL24

Note3 : SM-N900S/L/K

A8(2016) : SM-A810S

A7(2016) : SM-A710S/L/K

A5(2016) : SM-A510S/L/K

J7(2016) : SM-J710K

J5(2016) : SM-J510S/L/K

J3(2016) : SM-J320N0

On7(2016) : SM-G610S/L/K

India only : SM-A910F, SM-G570F, SM-G610F, SM-J210F

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